Refund policy
Returns, guarantee and right of withdrawal
At Z900 Build we want you to fit only what really convinces you on your Z900. Here we explain first the rights the law grants you as a consumer, and then the commercial policy we apply on top of them.
1. Your legal rights as a consumer
This section describes rights granted to you by law. Nothing stated in the rest of this page replaces, limits or conditions them.
1.1 Right of withdrawal (14 days)
If you buy as a consumer from within the European Union, you have 14 calendar days from receipt of your order to withdraw from the purchase without having to justify your decision and without penalty.
How to exercise it: write to us at info@z900build.com stating your order number and that you wish to withdraw. You may also use the withdrawal form we make available to you, although you are not obliged to use it.
Cost: except in the case of a defective, damaged or incorrect product, the direct cost of returning the product is borne by you. We inform you of this in this policy and before you complete your purchase.
1.2 Legal guarantee of conformity
Independently of the right of withdrawal and of our commercial policy, as a consumer you have the right for the product to be in conformity with the contract. If a lack of conformity appears (for example, a manufacturing defect or a product that does not work as it should), you may request its repair or replacement and, where applicable, a price reduction or termination of the contract.
In Spain, new goods carry a 3-year legal guarantee of conformity from delivery of the product, without prejudice to the specific conditions and rules laid down in the applicable legislation.
Important: the 3-year legal guarantee and our 30-day commercial returns policy are two different things and should not be confused. The 30 days are there for returning a product that simply does not convince you. The 3-year legal guarantee covers lack of conformity of the product. Our 30 days do not replace, do not shorten and do not limit that legal guarantee in any case.
To claim a lack of conformity, write to us at info@z900build.com describing the problem.
2. Our commercial returns policy (30 days)
Beyond the above, we voluntarily extend the returns period to 30 calendar days from receipt of the order.
- It applies to all products in the catalogue, including those that are reduced or on offer.
- It is a commercial commitment by Z900 Build, not a legal obligation.
- It does not replace or limit the right of withdrawal (1.1) or the legal guarantee of conformity (1.2).
3. Condition in which the product must be returned
The item must be returned unused, unfitted, in its original packaging and with all its accessories. We will also need proof of purchase.
We may adjust the amount refunded if the product shows diminished value resulting from handling other than what is necessary to establish its nature, characteristics and functioning.
4. How a return is processed
We do not have our own warehouse: we work with external suppliers who ship the products directly. That is why we do not publish a fixed return address: the correct address depends on the supplier and the product, and we provide it to you in each case.
- Write to us at info@z900build.com with your order number and the reason for the return.
- We arrange the return with the relevant supplier.
- We email you the instructions and, when the supplier provides one, the return label with the exact address.
- You send the parcel following those instructions. We recommend that you keep the proof of postage and use a tracked shipping service.
- As soon as receipt is confirmed, we process the refund.
Important: we do not accept parcels returned without a return having been requested beforehand. Without the supplier's instructions the parcel may be lost, and we would not be able to trace it or refund it.
5. Defective, damaged or incorrect products
Check your order as soon as you receive it. If the item arrives defective, damaged or does not match what you ordered, write to us at info@z900build.com with photos of the product and of the packaging.
In these cases we bear the cost of the return and you can choose between replacement of the product or a refund.
This situation is handled separately from the 30-day commercial policy and without prejudice to the legal guarantee of conformity described in point 1.2.
6. Refunds
If you exercise the right of withdrawal: we will refund you without undue delay and, in any event, within a maximum of 14 calendar days from the date you communicate your decision to withdraw. However, we may withhold the refund until we have received the returned product or until you provide us with proof of its return, whichever condition is met first.
If you use our 30-day commercial policy (after the 14 legal days): we process the refund once receipt of the returned product has been confirmed.
In both cases the refund is made using the same means of payment used for the purchase. Your bank or card issuer may take a few additional days to show the credit.
7. Exchanges
The quickest way to get what you are looking for is to request a return of the item you have and place a new order for the product you want.
8. Contact
Any questions about a return, a guarantee or a withdrawal: info@z900build.com